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PHI Clinic

Privacy Policy


PHI SKIN AND HAIR CLINIC is a recognized clinic, with a track record of delivering safe, high-quality, and result-oriented cosmetic surgery. Our goal is to offer safe, secure, and result-oriented treatments to every client without breaching any of the medical ethics, norms & regulations. We are committed to protecting the privacy & confidentiality of the information we handle about our clients.



PHI SKIN AND HAIR CLINIC privacy policy sets forth how our clinic/center collect, process, and protect personal data in our possession and control. For purposes of this document, “personal data” means information relating to an identified or identifiable individual, including any piece of information which can be used to uniquely identify or trace an individual’s identity, such as their full name, Social Security Number, credit card information, location data, online identifiers (IP address), etc.

We will retain information, including medical photography, for clients treated for a few years after their last episode of treatment with the clinic, which is in accordance with the legal obligation set out by the Indian Government, as these are classed as medical records.


Our Privacy Policy explains the following:

  1. How we collect, store, use, and disclose your personal information
  2. How you may access your personal information
  3. How we protect the quality and security of your personal information; and
  4. How you may seek correction of any personal information we hold.


Collection of Information:

It is required to collect personal information concerning the treating, evaluating, and diagnosing the problem and be proactive with the concern to safeguard our patient’s health & benefits.

The type of information we collect may include:

Personal details (name, address, date of birth, email address, phone numbers, photos);

Your medical history;

Notes made during the course of a medical consultation;

Referral to other health services providers;

Results and reports received from other health service providers; and

Credit card or direct debit information for billing purposes.

We only collect this information when you transact this with us either at the practice over the phone call, via e-mail, or via written correspondence.

In some instances, if needed, we collect information from other parties wherever you have been a patient, whether it is referring doctors, treating specialists, pathology, radiology, or other health care providers.

In an emergency, we collect information from immediate family, friends, or relatives.


General Data Protection Regulations (GDPR):

In accordance with the requirements of the GDPR, it is compulsory to give exact cognizant consent on how we may use your personal information, and in cases where this permission has been given we may use this information for such purposes as:

Personalize your browsing experience

Send you information by Post, E-Mail or SMS, WhatsApp, or Phone calls

Send you marketing information about our products and services Post, E-Mail or SMS, WhatsApp or Phone calls

Keep you updated regarding your appointments, cancellations, and other information through electronic communication

Please note that this list is neither fully inclusive nor exhaustive and will depend on the specific consents you have given.

We are bound to follow medical ethics & guidelines and never send you information via a third party nor share your data with anyone.

You are free to withdraw the services anytime if you wish to do the same as we have a strong regard for our patient’s consent, concern, and comfort. You can inform us about your consent either by phone call or email.


Use & Disclosure:

Your personal information is only used because of safeguarding your quality health care, personal health, hygiene, and wellness, or in ways, you would reasonably expect us to use it in order to provide you with this service.

We strictly follow the privacy policy, which includes the following use or disclosure:

To the professional team directly involved in your health care, including treating doctors, pathology services, radiology services, and other specialists outside this practice. This may occur through referrals when requesting certain tests or in the report or result returned to us following the referrals.

Our medical staff is well-trained in handling personal information in accordance with privacy, policy, and practice.

To your health insurance fund, Medicare or other organizations responsible for the financial aspects of your care;

To insurers or lawyers for the defense of a medical claim; and/or

To assist with the training and education of other health care professionals.


Information Quality/Amendment of your Personal Information:

We aim to ensure that the information we hold is accurate, relevant, complete, and up-to-date. If you are changing any of the information at your convenience, you are required to update us in advance during the consultation or over the phone call. Our medical staff confirms all the details provided by you regarding your contact detail, place of address, identity proof, etc.

Access to your Personal Information:

You have all the right to access all the information displayed on our website, whether it is written, electronic, including video & photograph. To access your records, you must inform us in writing of your request. There are no charges for providing you with copies of your information. Under the law, you have a right to access the personal information we hold about you. Please contact our Clinic Manager for more information on our Access to Medical Records Policy.


Our medical practice takes all the steps to protect the security and personal information we hold by:

Securing our premises;

Using passwords on all electronic systems and databases and varying access levels to protect electronic information from unauthorized interference, access, modification, or disclosure; and

Storing hard copy records in secure filing cabinets or rooms that are accessible only to Practice staff.

What personal data do we collect and why do we collect it?


When visitors leave comments on the site, we collect the data shown in the comment form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created with your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Display Advertising extension for Google Analytics, Facebook Ads conversion tracking (Facebook pixel), Google Ads conversion tracking, Google Analytics, Google Analytics with anonymized IP, HubSpot Analytics, and WordPress Stats
Personal Data: Cookies; Usage Data

Facebook Analytics for Apps

Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

Tag Management

Google Tag Manager
Personal Data: Usage Data

Remarketing and Behavioural Targeting

AdRoll, Google Ads Remarketing, and Remarketing with Google Analytics
Personal Data: Cookies; Usage Data

Facebook Audience Network

Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data


We have a strict concern regarding using or collecting personal data relating to children below the age of 18. If you are a parent or guardian of a child under the age of 18 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child, but if you do so, you may (subject to applicable law) request access to and deletion of that child’s data.

Where do we send your data?

Visitor comments may be checked through an automated spam detection service.

What happens when you refuse to give personal information?

It is very important to share your personal information with our surgeon at the time of initial consultation as it helps in planning the surgical procedure more effectively. But, you are not obliged to share the things which you don’t want to disclose, either for a personal reason or professional purpose. At the point of sharing the things closely associated with surgical concern, we assure you about privacy & confidentiality as we follow medical ethics strictly. If you are not sharing the needed concern, it may limit our ability to provide you with full service.

The Strict rule for using personal information in the interest of direct marketing:

Our privacy policy, and the law limits the use of personal information for direct marketing of cosmetic & plastic services offered by us. We do not use your personal information for direct marketing.

Data Security:

PHI SKIN AND HAIR CLINIC is committed to the security, confidentiality, and integrity principle. We take commercially reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use, and we periodically review our security measures.

The team uses SSL certificates to provide secure, encrypted communication between our websites and any Internet browser. SSL certificates are key to an organization’s detail, which activates the padlock and the HTTP protocol supports secure connections between the web server and browser. We also employ several different security techniques to protect your personally identifiable information from unauthorized access by users inside and outside the organization.

What should I Do if I have a privacy complaint?

You are free to write to us regarding any sort of complaint in case you have, whether it is related to services, safety, or security. As we are strongly dedicated to maintaining our privacy policy and don’t allow breaching in rules and regulations, nonetheless if you experience and feel any sort of complaint, you can write us and send your words via mail or phone call. We will acknowledge receipt of your complaint within 1-2 weeks, and endeavor to provide a full response within 30 days of receipt.

In case of any complaints feel free to contact us via electronic communication,

Telephone: +91 – 9167167312


Or write to: 301, Glamcent, Opp. OLPS Church, Central Ave Road, above IDFC bank, Chembur, Mumbai, Maharashtra 400071

Third-Party Websites:

PHI SKIN AND HAIR CLINIC website contains links to other websites also and wholly and solely responsible for the authenticity of the content, privacy policies, and validity of the respective websites.

Changes to this Policy:

We reserve the right to modify our Privacy Policy at any time. We will duly inform you of any changes.

PHI SKIN AND HAIR CLINIC may occasionally update their privacy statement and other statements referenced by it as a new treatment, surgeries & service is introduced. These changes will be notified to you via e-mail communication or by placing a prominent notice on our website.

Contact Information:

If you have any concerns or questions about how your personal data is used, please contact us at:


301, Glamcent, Opp. OLPS Church, Central Ave Road, above IDFC bank, Chembur, Mumbai, Maharashtra 400071

+91 – 9167167312

This website is owned and operated by PHI LIFESCIENCES LLP 301, Glamcent, Opp. OLPS Church, Central Ave Road, above IDFC bank, Chembur, Mumbai, Maharashtra 400071

*General Disclaimer – Results depend on each patient’s circumstances and can vary significantly. Results may also be impacted by a variety of factors including lifestyle, weight, nutritional intake, overall health, and other factors. Consult your Doctor (ASPS) for more information. These details are general in nature and are not intended to be medical advice or constitute a doctor-patient relationship. Procedure and surgery risks and complications are covered in detail during a consultation *Photography Disclaimer – Unless our photograph(s) or image(s) are marked with a copyright signal and doctor’s name or clinic brand name, they are licensed stock photography, not actual patients. For patient images, visit our Before and After Galleries. Note: Results can vary from patient to patient. Be sure you do your research before proceeding.